Cancellation policy

Before RentalFM confirms that payment has been received, you may cancel free of charge at any time, with no fee and no reason required.

There is no automatic time-based cancellation. Dates are released only when you tell us you are cancelling, or if we cannot reach an agreement.

A booking counts as paid from the moment RentalFM confirms that full payment has been received. The thresholds below are measured against the agreed check-in date.

Cancelling 30 days or more before check-in: 100% of the amount paid is refunded.

Cancelling within 30 days of check-in: no refund.

No-show: no refund.

For monthly rentals, after check-in, guests wishing to shorten their stay must give at least 30 days' notice. The unused portion is refunded at 50%, unless separately agreed in writing.

If check-in cannot happen due to natural disaster, epidemic, government travel restriction, or RentalFM cannot deliver the room due to force majeure: 100% refund or equivalent room reassignment.

Evidence of force majeure must be provided within 7 days of the planned check-in date.

Guests may request date changes if the room is available for the new dates. Requests must be sent by email at least 3 days before check-in and confirmed in writing.

Price differences (if any) will be paid additionally or refunded at the current room rate.

Refund requests are processed within 15 business days from when RentalFM receives the request and confirms conditions.

Money is returned to the same account originally used for payment.

support@rentalfm.com with subject "Cancellation request [reference code]".